Snoopy Run Singapore Q&A

1Where and when do I collect my Race Pack?
Collect your Race Pack at Plaza Singapura - 68 Orchard Road, Singapore [Entrance on Oldham Lane]. Conveniently located at Dhoby Ghaut Interchange on 3 lines: North-South Line (NS24), North-East Line (NE6), and Circle Line (CC1).

Date & Time:
  • June 22 (Friday): 11:30am to 9:00pm
  • June 23 (Saturday): 10am to 9pm
  • June 24 (Sunday): 10am to 8pm
You MUST bring: You may also:
  • Select your starting time when collecting runner pack, on a first come first served basis. Available starting times are: 8:00, 8:20, 8:40, 9:00, and 9:15 (am).
  • Receive a FREE issue of Run Magazine – for the first 300 runners only!
* If you have not received a confirmation email which contains your QR code, please contact us at info@snoopyrun.com immediately.
2When and where is the Snoopy Run Singapore 2018?

Event date: Sunday, 1 July 2018
Event time: 7:30am - 10:45am
Venue: Bedok Reservoir Park, Singapore

How to Get There
3What if I'm a participant from overseas, and I cannot make it on the runner collection days?
In this case, please come to the information booth/counter on the event day (7/1) to collect your runner pack. Please bring your confirmation email(s) with the QR code(s) and your ID(s).

Important: you must email to us before 6/15 to confirm that you will be collecting your runner pack(s) on the event day.
4Are baby stroller/pram allowed for the Run?
For safety concern, baby strollers/pram are prohibited during the Run. Please do not push your stroller onto the Run track. Thank you for your understanding!
5Can my friends and families run with me if they are not registered?
They can come to the event with you, however, they are not allowed to enter the run track. Participants without the official Snoopy Run t-shirt and number bib will be considered as non-runners, and staff is entitled to ask them to leave the run track. They can wait in the spectators’ area on the side, and join you after you have finished the Run.
6Are pets allowed for the run? Can I bring my dog?
Yes you are welcome to bring your dog to the park on the day. However, to be fair to other runners, we are not allowing dogs along the Snoopy Run route.
7How do I cancel my registration and get a refund?
If you register and pay for the Snoopy Run Singapore 2018 and wish to cancel it, you must email us a copy of your registration confirmation email that you received, and details including: registrant’s name and registration ID.

Please email us at info@snoopyrun.com if you wish to cancel your registration(s). Please provide the following with the email:
  • Registration ID(s) – the registration you wish to cancel
  • Registered name(s) – the participant of the registration you wish to cancel
Please note that the refund will only by refunded to the credit card account of the person who registered/purchased for the Run.

Here are the Terms and Conditions of Snoopy Run Singapore 2018 Cancellation & Refund Policy:
  1. From the date of purchase up until the 7th day, you will be given 90% refund of the your total registration fee. E.g. the registration fee is SGD$49, you will receive a refund of SGD$44; please note that the processing fee from the ticketing page (Active) is non-refundable.
  2. From the 8th day of purchase up until 15th day, you will be given 60% refund of your total registration fee. E.g. the registration fee is SGD$49, you will receive a refund of SGD$29; please note that the processing fee from the ticketing page (Active) is non-refundable.
  3. From the 16th day of purchase, cancellation request will no longer be accepted. You may choose to give or sell the run ticket to others, however, the organizer will not accept any requests on the changes of runner tshirt sizes or change of runner packs.
  4. If you register from 1 hr to 7 days before the deadline of ticket sales, you will only have up to 3 days (72hrs) to email or call the organizer to request for cancellation. You will be given 90% refund of your total registration fee. Please note that the processing fee from the ticketing page (Active) is non-refundable.
8What must I bring to the Snoopy Run on 1 July?
All registered participants must wear both the Snoopy Run T-shirt and number bib before the Run. Please fasten your bib securely, as you will need it to collect your medal and finishing gift bag. Other runner gifts (such as the towel, drawstring bag etc.), participants may decide whether or not to take them to the Run at your own discretion.

Travel lightly, as there is no storage which is common for many fun runs. We suggest you to wear sun screen protection, a cap, and bring water.
9How do I register? Can I register for someone else?
Click here to book or register for Snoopy Run Singapore 2018! You can register/pay for your friends!

If you encountered problems regarding the registration, you could refer to “ACTIVE” consumer team email at support@active.com
10How do I know I completed registration? How do the people I registered sign their waivers?
You will receive a registration confirmation email, including the QR code that you will use to collect your runner packs in the future. If you registered for someone under 18, you will receive his/her registration confirmation also. Participants under 18 years of age must have their parent or legal guardian sign a permissions form.

The Parent/Guardian Consent Form can be downloaded here

Print and complete the form, then email a scanned or photographed copy to guardian@snoopyrun.com

If you registered for someone over 18, he/she will receive the registration confirmation by their email you input. At the bottom of their registration confirmation emails, there is a link to a waiver form. Every runner must sign an individual form from the link in their email. They have to sign their waivers to complete the registration.
11Can I register for children under 5 years old? Can they participate?
Children under 5 years old cannot be registered to the Snoopy Run. They can come to the event with you, but they are not allowed to enter the run track. Since there will be many runners and for safety reasons, an adult, relatives or friend, must look after your children while you are running. They can wait in the spectators’ area on the side, and join you after you have finished the Run. No childcare service is provided for the Run. Thank you for your understanding!
12How do I know if I’ve signed up successfully?
You will receive a confirmation email with a QR code upon successful registration. If you do not receive a confirmation email, please email to our customer service info@snoopyrun.com with the information you registered online, including full name, email, ID, registrations ID, etc. The more information you provide, the quicker we can find your registration purchase order.
13Will I be able to check/change my personal particulars after I signed up and paid for the registration?

To check or make changes to your registration information, please follow below steps:

  1. Please go to your event page: www.active.com
  2. Click ‘Sign In’ on the right-top corner
  3. Log in with the account that you registered for this run
  4. On the right-top corner, go to the name you signed up and choose ‘My Events’ in the drop-down menu
  5. In the page you opened, click "Edit registration"

ATTENTION: all of the changes could only be done before 4 May 2018

14Can I purchase T-shirt or runner pack additionally?
The Snoopy Run t-shirts and all runner pack materials of this activity are of limited edition. Currently, extra purchase or individual purchase is not available.
15Do I have to run all the way? Is there a shorter distance for children?
No, you do not have to jog all the way. You can walk at any time you feel tired. Participants that are tired can stop at any time. They do not have to complete the Run. Remember this is a fun day. Please be courteous to other participants. If you wish to slow down or walk, please walk on the left side, so runners can pass by on the right. The distance is approximately 5km, this may vary depending on the route permissions available.
16Is there any finishing medal?
Yes, there is. You must wear your official Snoopy Run t-shirt and number bib, and complete the Run by running or walking to receive the medal. Each registered runner will also receive finish line gifts on completion of the Run!
17What happens if it is rainy on the day?
The fun run will continue if there is some rain. If the rain is extreme, we may postpone the starting time. If it weather is so severe that it becomes dangerous, the Run may be stopped. In case of force majeure factors, the organizer may adjust the Run, or postpone or cancel the Run, and relevant announcement will be announced in the official website before the Run.
18Cancellation of the run on the grounds of Adverse Weather or extreme circumstances Policy
Category 1: Light rain If it rains moderately, the run will still go on; as is the normal case with most sports and runs (as determined by the organizer).

Category 2: Heavier Rain If it rains excessively, the organizers may delay the run for a short while. And run the start when the rain eases off. (as determined by the organizer).

Category 3: Extreme Situation: Examples include: Heavy rain and lightning, earthquake, fire, extreme air pollution; man-made disasters, terrorist attack, extreme accidents and other extreme situations. If the organizer feels the conditions are a danger to runners, the organizer has the right to cancel the race. This announcement will be done via the emcee and/or marshals on the day. There are no refunds if the conditions are adverse on the day.

All runners that are at the event, will be entitled to collect finish line gifts at the venue; unless circumstances do not allow it.

Category 4: Typhoon If there is a typhoon, and the government/ and or organizer feel the weather conditions are a danger, the organizer has the right to cancel the race. There are no refunds if there is a typhoon situation. This will be announced by 18:00hr 30 June 2018; the day before the run; via official website, and event facebook page, and email.

All runners would have already received their runner packs and gifts they registered for. If you were going to exchange a product on the event day, that can be sent to you at a later date within 2 weeks after the run.

In addition, runners will also receive some finish line gifts, which will be couriered to the same registered address for runner packs for participants in Singapore only.
19Will there be water stops?
The organizer will provide water stops. Stay hydrated, we also suggest you to bring your own water/bottle.
20Is there any safety precautions or measures?
There will be first-aid stations, ambulances and medical staff at the scene. Stay healthy. If you are not feeling well on the day, or during the Run, please stop and do not participate. If you suffer from a previous injury, or health condition, do not participate in the Run. Please participate according to your own physical condition on the day of running, and please make sure to have ample sleep one day before the activity and eat moderately 1 hour before running on the day.
21Will there be storage?
As with most fun runs, no storage will be provided. This is a fun run, so travel light with only what is necessary.
22Additional FAQs will be added and updated, please come back for more ticket, booking, registration and run related information:

Stay updated. . Inform any of your friends or family of any updates if you helped register for them. Visit our website: www.snoopyrun.com
And/or visit our facebook page: www.facebook.com/snoopyrunsingapore/

The organizer reserves the right to make any changes to the run if necessary. These may include changes to (but not limited to) the run details, venue, runner packs' contents, design, materials or specifications, time, date, prizes, gifts, sponsors, photo opportunities, personalities or other information announced or published. Extra effort will be made to minimize any changes.